TIER 1

• Review Monitoring and Reporting

• Response and Comment Management

TIER 2

• Review Monitoring and Reporting

• Response and Comment Management

• Positive Review Amplification

• Negative Review Resolution

TIER 3

• Review Monitoring and Reporting

• Response and Comment Management

• Positive Review Amplification

• Negative Review Resolution

• Brand Image Enhancement

• Monthly Performance Reports

• Responsive Customer Suppor

Service Description

Review Monitoring and Reporting:

• Thorough monitoring of reviews on platforms such as Google My Business, Facebook, and other relevant social media review services

Responsive and Comment Management:

• Timely and personalized responses to both positive and negative reviews, showcasing genuine engagement with your audience

Positive Review Amplification:

• Implement strategies to encourage satisfied customers to share positive reviews, amplifying positive sentiment

Negative Review Resolution:

• Proactive measures to address and resolve negative feedback, turning potential issues into opportunities for positive brand perception

Brand Image Enhancement:

• Consistently maintain and enhance your brand image by highlighting strengths, unique selling propositions, and positive customer experiences

Monthly Performance Reports:

• Provide detailed monthly reports outlining key performance metrics, trends in customer sentiment, and recommendations for continuous improvement

Responsive Customer Support:

• Access responsive and dedicated support for any urgent reputation management concerns, ensuring swift and effective resolution