Frequently Asked Questions

We specialize exclusively in medical practices — no restaurants, no retail, no agencies trying to do everything. Our entire playbook is built around patient acquisition, HIPAA compliance, and the specific dynamics of healthcare marketing. Every tool, strategy, and piece of content we produce is designed for medical providers.

Yes. We work with dentists, chiropractors, med spas, dermatologists, plastic surgeons, primary care physicians, specialists, and more. If you're a licensed healthcare provider looking to grow, we can help.

Schedule a free consultation — no commitment, no sales pressure. We'll review your current digital presence, identify your biggest growth opportunities, and walk you through exactly what we'd recommend for your practice.

No. We don't believe in locking clients into contracts. We earn your business every month through results. Most clients stay with us for years, but you're never obligated to.

It depends on the service. Google Ads can produce results in days. SEO typically shows meaningful movement in 60–90 days with significant results by month 4–6. Reputation management and social media build momentum over 2–3 months.

Our SEO service covers: Google Business Profile optimization, local citation building, on-page SEO (page titles, meta descriptions, content optimization), technical SEO (site speed, mobile optimization, schema markup), link building, and monthly reporting.

Most practices see meaningful ranking improvements within 60–90 days. Significant results — top 3 rankings, measurable traffic increases — typically occur by month 4–6. SEO is a compounding strategy: the longer you invest, the stronger your results become.

Yes, GBP optimization is a core part of our SEO service. We optimize your profile completely, set up review response workflows, add photos and services, and manage it ongoing.

No ethical SEO agency can guarantee specific rankings — search algorithms are complex and constantly changing. What we can guarantee is a data-driven strategy, consistent execution, and transparent reporting that shows exactly what's happening.

Yes. We build and optimize service-specific pages (e.g., "teeth whitening San Diego" or "Botox Los Angeles") that capture high-intent patients searching for specific treatments.

Custom design (no templates), copywriting, mobile optimization, HIPAA-compliant contact forms, appointment booking integration, Google Analytics setup, SSL certificate, on-page SEO, and a full launch review. You own everything.

Most medical practice websites take 4–6 weeks from kickoff to launch. Complex sites with multiple locations or advanced features may take 6–8 weeks.

Yes. We build HIPAA-compliant contact forms and ensure your website doesn't collect or transmit protected health information without proper safeguards. We also recommend HIPAA-compliant hosting and BAA agreements where applicable.

Absolutely. Every website we build is mobile-first — meaning it's designed for phones first, then scaled up to desktop. Over 70% of medical website traffic comes from mobile devices.

You do, completely. We don't hold your site hostage. All code, content, and domain rights belong to your practice. If you ever decide to leave (though we hope you won't), you take everything with you.

We primarily manage Instagram, Facebook, and Google Business Profile. We can also create content for TikTok and LinkedIn on request. We recommend focusing on 2–3 platforms rather than spreading thin across all of them.

Yes. We never post patient identifiable information and train on HIPAA content guidelines. All before/after posts require explicit written patient authorization, and we have workflows to manage that compliantly.

It depends on your package, but typically 12–20 posts per month across platforms, plus stories and engagement management. All content is custom — no stock photo templates.

We monitor and respond to comments and direct messages as part of our community management service. For clinical questions, we follow escalation protocols to route to your staff.

Google Search Ads and Meta (Facebook/Instagram) ads are our primary channels. We choose based on your practice type and patient demographics — some practices do better on Google, others on Meta, many do well on both.

No. Ad spend goes directly to Google or Meta — we never mark it up or take a cut of your ad budget. Our fee is for strategy, campaign management, creative, and optimization. This is the most transparent model in the industry.

We typically recommend $1,500–$3,000/month in ad spend for meaningful results. Some practices spend more, some less — it depends on your market, specialty, and goals. We'll recommend a budget based on your competitive landscape.

We track calls, form submissions, appointment bookings, cost per lead, and return on ad spend. You get monthly reports with plain-language explanations — no vanity metrics.

We implement a systematic review generation workflow: automated review requests via text/email after appointments, staff training on how to ask, Google review links embedded in your website and email signatures, and response templates for all reviews.

We respond to every review — positive and negative — with professional, HIPAA-compliant responses. For negative reviews, we work with you on reputation recovery strategies and, where appropriate, report policy violations to Google for removal.

Google is the priority, but we also monitor Yelp, Healthgrades, Zocdoc, RateMDs, and Facebook. We consolidate your reputation across all platforms into one dashboard.

Practices that implement our review system consistently generate 10–30 new Google reviews per month, depending on patient volume. Some high-volume practices generate 50+. Results depend on patient volume and staff engagement with the process.

Our services start at $697/month for reputation management, $897/month for social media, $1,297/month for ads management, $1,497/month for SEO, and $2,997 for website design. Package pricing is available for practices that bundle multiple services — see our Packages page.

Yes, always. We offer a free digital marketing audit that reviews your website, Google rankings, reviews, and social media presence — and a free strategy consultation to walk through what we'd recommend.

Some services have a one-time setup fee for account creation, strategy development, and initial optimization. We're always transparent about this upfront — no surprise charges.

Monthly retainer services are billed on the 1st of each month via credit card or ACH. Project work (like website design) is typically 50% upfront, 50% at launch. Ad spend goes directly to the platform — never through us.